™
The Profiles CheckPoint 360 Competency Feedback System is a multi-rater feedback process that provides managers and leaders with an opportunity to receive an evaluation of their job performance from the people around them – their boss, their peers, and the people whose work they supervise. From this feedback, managers can compare the opinions of others with their own perceptions, positively identify their strengths, and pinpoint the areas of their job performance that could be improved.
This assessment process is concerned with a manager’s job performance in eight skill clusters and 18 universal competencies, described as follows:
| • |
| |
o |
Listens to others |
| |
o |
Processes information |
| |
o |
Communicates effectively |
| |
|
|
| • |
| |
o |
Instills trust |
| |
o |
Provides direction |
| |
o |
Delegates responsibility |
| |
|
|
| • |
| |
o |
Adjusts to circumstances |
| |
o |
Thinks creatively |
| |
|
|
| • |
| |
o |
Builds personal relationships |
| |
o |
Facilitates team success |
| |
|
|
| • |
| |
o |
Works efficiently |
| |
o |
Works competently |
| |
|
|
| • |
| |
o |
Take action |
| |
o |
Achieves results |
| |
|
|
| • |
| |
o |
Cultivates individual talents |
| |
o |
Motivates successfully |
| |
|
|
| • |
| |
o |
Displays commitment |
| |
o |
Seeks improvement |
Each participant completes an evaluation, a process that takes about 30 minutes. They are guaranteed anonymity (except for the "Boss") and urged to be honest and objective in their responses. Participants may complete their assignments via the Internet and results from all participants are compiled in a report that is returned to the manager.
CheckPoint Reports have colourful graphs and charts as well as narrative descriptions of the results to help the manager read, understand, and effectively use the data for self-development. The report has a special personal growth section that coaches the manager and helps improve performance in development areas.
The CheckPoint 360 Competency Feedback System is an effective managerial development system that pays big dividends in improved performance. |
